How do I contact Grosvenor Casino customer support?

You can reach the customer support team through several channels: live chat, email, and telephone. Live chat is the fastest option for urgent queries, while email is better suited for detailed enquiries that require documentation.

What are the customer support operating hours?

Live chat support is typically available during extended hours throughout the day and evening. Email support can be submitted at any time, with responses usually provided within 24-48 hours.

How long does it take to get a response from Grosvenor Casino support?

Response times vary depending on the channel. Live chat usually connects you within a few minutes. Email responses typically arrive within 24 to 48 hours.

What should I do if I'm unhappy with the support I received?

If you feel your issue hasn't been resolved satisfactorily, you have the right to escalate your concern to eCOGRA or IBAS, and as a final step contact the UK Gambling Commission.

Can Grosvenor Casino support help me with responsible gambling concerns?

Yes. The support team is trained to assist with responsible gambling in a sensitive and supportive manner. They can help you set deposit limits, session time limits, or initiate a self-exclusion.

Privacy Policy

Last Updated: January 2026

Busking For Our Planet ("we," "us," "our," or "Company") operates the website buskingforourplanet.com. This Privacy Policy explains how we collect, use, disclose, and otherwise process information in connection with our affiliate website promoting Grosvenor casino and other gambling services.

By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our site.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, and any other details you voluntarily provide through contact forms or account registrations.
Technical Information: Internet Protocol (IP) address, browser type, operating system, pages visited, and time spent on pages.
Cookies and Tracking: First-party and third-party cookies, pixel tags, and similar tracking technologies to monitor user behaviour and preferences.
Usage Data: Information about how you interact with our content, links clicked, and referrals to partner casino websites.

How We Use Information

We use collected information for the following purposes:

To conduct website analytics and understand user behaviour patterns.
To track affiliate commissions and verify referrals to Grosvenor casino and partner operators.
To improve website functionality, content, and user experience.
To send marketing communications and promotional updates (where you have opted in).
To comply with legal and regulatory obligations.
To prevent fraud and maintain website security.

Cookie Policy

Our website uses cookies and similar tracking technologies, including:

Essential Cookies: Required for website functionality and security.
Analytics Cookies: Used to understand user behaviour and site performance (e.g., Google Analytics).
Marketing/Affiliate Cookies: Used to track referrals to partner casinos and measure campaign effectiveness.
Third-Party Cookies: Placed by Grosvenor casino, advertising partners, and other third parties.

You may opt out of non-essential cookies through our cookie consent banner or by adjusting your browser settings. Note that disabling cookies may affect website functionality. For more information, visit aboutcookies.org.

Third-Party Links

Our website contains links to Grosvenor casino, affiliate partners, and other third-party websites. We are not responsible for the privacy practices, policies, or content of external sites. We encourage you to review the privacy policies of any third-party website before providing personal information. Your use of linked sites is governed by their respective privacy policies, not ours.

Your Rights

Under UK and EU data protection laws (including the UK GDPR and Data Protection Act 2018), you have the following rights:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Erasure: You may request deletion of your personal data (subject to legal obligations).
Right to Restrict Processing: You may request limitation on how we process your data.
Right to Data Portability: You may request your data in a portable, machine-readable format.
Right to Object: You may object to processing for marketing or profiling purposes.
Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us using the details below. Please note that we may request verification of your identity before processing your request.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

Contact information is retained for 3 years from last interaction.
Analytics and usage data are retained for up to 24 months.
Affiliate tracking data is retained in accordance with our affiliate agreements (generally 12-24 months).
Cookie data is retained until expiration or deletion by the user.

If you request data deletion, we will comply within 30 days, except where legal obligations require retention.

Contact Us

If you have questions, concerns, or wishes to exercise your data protection rights, please contact us at:

Email: [email protected]
Website: buskingforourplanet.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have violated your data protection rights.

Please note: Gambling can be addictive. If you or someone you know has a gambling problem, please visit GambleAware.co.uk or contact the National Gambling Helpline on 0808 8020 133.